Question 1

How far do you travel?

Accepted Answer

We don't anymore! We are now the "in house" management team for The Estate at River Run in Maidens, VA!  We hope you will inquire with us if you don't have a venue yet!

Question 2

How does the booking process work?

Accepted Answer

Once you know if you are ready to move forward, we’ll send you an electronic agreement with all the details of what is being handled for your wedding, including a payment schedule. Once the quote is approved, electronically signed, and a deposit is received your date is officially booked!

Question 3

Can I establish a monthly payment plan?

Accepted Answer

Our planning packages require a 25% deposit, with the balance split up into monthly payments. The final payment is due 30 days prior to the event date. However, we’d be happy to work with you to set up a payment schedule that works better for you and your family… just let us know!

Question 4

We don’t have it in our budget for a full planner or day-of coordinator – do you offer any other packages that might be helpful to us?

Accepted Answer

While we believe every couple should at least have someone handling the day-of details, we do offer a Client Consultation Package. This is a time-based service that will assist you with your specific wedding details and questions.  We've got a pretty massive array of industry knowledge and we know it's a big help to get you jumpstarted on planning.  This meeting will be held at our River Run office for a minimum of 2 hours. During this time we’ll talk about exactly what you need – we are all yours! Additional communication is not included in this particular package, but if you have a list of things you want to go over, we can accomplish that in our meeting! Inquire with us about this service through our form (Fees for this one time service start at $299).

Question 5

Do you meet with clients 7 days a week?

Accepted Answer

We try our best to be as accommodating as possible, but usually our weekends are consumed by weddings. For this reason we try our best to meet with clients during the week, but we are happy to meet later in the evening om occasion to accommodate work schedules. Sundays are usually spent resting our weary bodies from running around on Saturdays and spending time with our families.

Question 6

I see that you have multiple planners – which one will work my wedding?

Accepted Answer

Planner scheduling depends on style, personality, and fit with each client, as well as availability on the company calendar. The planner you meet with for your initial consultation may not be the same planner working with you during the planning process. If you would like to work with Kim specifically, inquire about availability for your date.

Question 7

I’m not very creative but I want to make sure my wedding is beautiful – can you help with that?

Accepted Answer

Absolutely! We are here to be as involved as you’d like us to be! Our Concierge and Full Planning packages already include event design, but it can also be added to our Partial Planning package. We feel that design work is our very best asset! Our team is delighted to chat with you more about how we can bring your vision to life.

Question 8

I see that your main office is located at The Estate at River Run – do I have to come there for my meetings?

Accepted Answer

While our main headquarters is in Goochland, we do have an office space in Richmond, and we may be able to meet you there. For your convenience, we are happy to meet at either location during the planning process (or a combination of both!). If you are geographically removed from both areas, we often work via video chat!

Question 9

How do you determine which vendors to recommend to each of your clients?

Accepted Answer

During the vendor selection process, we evaluate your priorities, personality, and budget to determine the best vendors for you and your family. For example, if you are looking for a photographer, we would find two to three options that suit your budget and style. From there, for our full service clients we check their availbility and encourage you encourage you to make an appointment or phone call to meet them, review their contracts, and see samples of their work. In the end, it is completely your choice on who you’d like to book!

Question 10

Who is responsible for setup & breakdown?

Accepted Answer

For our full service clients- we take care of this for you.  We want to make sure your focus is on celebrating and enjoying the day.

Question 11

What is discussed at the first planning meeting?

Accepted Answer

The first planning meeting really gets the ball rolling with your wedding planning.
We talk about vendor preferences and needs, put together your timeline, talk about
your next steps in order of priority, and we answer any questions you have about
next steps. This first meeting is usually 2-3 hours long.

Question 12

Is décor included?

Accepted Answer

Our studio can provide many different services, as you may have seen.
Décor items are available for rent with rental fees but are not included in your
planning service.

Question 13

Am I able to rent linen and décor items if I am not a planning client?

Accepted Answer

You sure are! Please inquire on our website!

Question 14

How many meetings should I expect to have with my planner?

Accepted Answer

It varies from couple to couple and depends on which service you opted for, but
at minimum, you can expect to have structured calls or meetings for: the first
planning meeting, your walkthrough/walkthroughs, florals, design & décor (for Full
Planning clients) and catering meetings. There are structured calls and check-ins
through the course of planning and those are scheduled as needed depending on the time you book and when your event is.

Question 15

How many planners are on site?

Accepted Answer

All planning services include one lead planner and one assistant planner.
Additional staff members may be added for set up and clean up depending on the
guest count of your wedding, the venue, and the amount of setup and décor being
utilized.  When guest counts are above 200 we require a third assistant be added.