Q: How far do you travel?
A: In theory, we can travel the world! Depending on which planning package you choose, most travel charges are usually included in the contract as long as it’s within 60 miles of our Blackstone Studio. Lodging accommodations are determined on a case-by-case basis (usually we’ll only need overnight lodging if your event takes place over 60 miles away).
Q: How does the booking process work?
A: Once you know if you are ready to move forward, we’ll send you an electronic agreement with all the details of what is being handled for your wedding, including a payment schedule. Once the quote is approved, electronically signed, and a deposit is received your date is officially booked!
Q: Can I establish a monthly payment plan?
A: Most of our planning packages require about a 25% deposit, with the balance split up into monthly payments. The final payment is due 30 days prior to the event date. However, we’d be happy to work with you to set up a payment schedule that works better for you and your family… just let us know!
Q: We don’t have it in our budget for a full planner or day-of coordinator – do you offer any other packages that might be helpful to us?
A: While we believe every bride should at least have someone handling the day-of details, we do offer a Bridal Consultation Package. This is a time-based service that will assist you with your specific wedding details and questions. This meeting can be held at either our Blackstone Studio or Richmond office for a minimum of 2 hours. During this time we’ll talk about exactly what you need – we are all yours! Additional communication is not included in this particular package, but if you have a list of things you want to go over, we can accomplish that in our meeting!
Q: Are travel fees applied to linen/decor rentals & floral design orders?
A: Linen/decor rentals are available to clients who have booked us for Planning Services, and since we will be already on-site for your wedding there are no additional travel fees other than what is necessary to get to your venue. We are also able to take on a limited number of Floral Services for clients who are not using us for Planning Services. Each Floral Agreement will contain specifics of travel, container rental, and setup details. Travel fees will vary depending on whether we will be on-site for your event, or if you are opting for just Floral Services.
Q: Do you meet with clients 7 days a week?
A: We try our best to be as accommodating as possible, but usually our weekends are consumed by being on-site at weddings. For this reason we try our best to meet with clients during the week, but we are happy to meet later in the evening to accommodate work schedules. Sundays are usually spent resting our weary bodies from running around on Saturdays and spending time with our families.
Q: I see that you have multiple planners – which one will work my wedding?
A: Planner scheduling depends on style, personality, and fit with each client, as well as availability on the company calendar. The planner you meet with for your initial consultation may not be the same planner working with you during the planning process.
Q: I’m not very creative but I want to make sure my wedding is beautiful – can you help with that?
A: Absolutely! We are here to be as involved as you’d like us to be! Our Concierge and Full Planning packages already include event design, but it can also be added to our Partial Planning package.
Q: I see that your main office is located in Blackstone – do I have to come there for my meetings?
A: Nope! While our main headquarters are in Blackstone, we do have an office space in downtown Richmond. For your convenience, we are happy to meet at either location during the planning process (or a combination of both!).
Q: How do you determine which vendors to recommend to each of your clients?
A: During the vendor selection process, we evaluate your priorities, personality, and budget to determine the best vendors for you and your family. For example, if you are looking for a photographer, we would find two to three options that suit your budget and needs/wants and pass along all of that information. From there, you may want to make an appointment or phone call to meet them, review their contracts, and see samples of their work. In the end, it is completely your choice on who you’d like to book!
Q: Who is responsible for setup & breakdown?
A: That is up to you! We are always happy to setup/breakdown within contracted hours. Anything above that is simply billed at an hourly fee.